Please read our Terms & Conditions carefully before using 12win. You'll find clear information on everything from registration and bonuses to payments and account management.
All terms are written in plain language with no hidden clauses
Your personal information is fully protected
Bonus and reward terms are fully transparent and fair
Full guarantee that winnings will be paid out on time
Strict verification measures to prevent fraud
Player wellbeing and safety is our top priority
By using any 12win service, you confirm that you have read and agreed to these Terms & Conditions in full. Please read them carefully, and reach out to our support team if you have any questions.
These Terms & Conditions apply to all services offered on the 12win platform. By using the 12win.ng website, mobile app, or any associated service, you are deemed to have automatically accepted these terms.
12win is an internationally licensed gaming platform. We believe transparency is the best policy — which is why these Terms & Conditions are written in plain language so you have a clear understanding of your rights and responsibilities.
If any part of this document is unclear, please contact our support team before using the platform. Continued use of the platform constitutes full acceptance of these terms.
When creating an account on 12win, you are required to provide accurate and truthful information. 12win reserves the right to terminate any account found to have been registered with false details.
As part of the KYC (Know Your Customer) process, 12win may require identity verification before processing a withdrawal. This is strictly for security purposes and to prevent fraud.
You must be 18 years of age or older to participate on 12win. Account registration and use by minors is strictly prohibited.
No one under the age of 18 is permitted to use 12win. A national ID or passport may be requested at any time for age verification. Providing false information regarding age will result in immediate account termination and the balance may be forfeited.
Additionally, residents of countries or regions where online gaming is strictly prohibited are not permitted to use 12win. Users are responsible for ensuring compliance with their local laws.
12win offers a range of bonuses and promotional offers. Each bonus comes with its own terms and conditions, which you must read before claiming.
Always check the wagering requirements before claiming a bonus. For example, a 30x wagering requirement on a BDT 1,000 bonus means you must wager BDT 30,000 before making a withdrawal.
12win supports multiple payment methods, including mobile banking and bank transfers. Deposits are typically credited to your account instantly.
If a deposit does not appear in your account due to a technical issue, contact our support team immediately and keep proof of the transaction (screenshot or transaction ID) on hand.
All games on 12win use internationally certified RNG (Random Number Generator) technology. Every game outcome is completely random and never predetermined.
For Sports Betting, if an event is cancelled, the bet will be refunded. For live betting, 12win reserves the right to void any bet placed after the outcome of the event has already been determined.
12win believes gaming is a form of entertainment — it should never be seen as a solution to financial problems. We encourage all players to game responsibly.
To learn more about all of 12win's Responsible Gaming tools, visit our Responsible Gaming View Page.
Any of the following activities will result in immediate account termination and possible forfeiture of your balance.
12win takes your personal information seriously. Your data is never sold to third parties. For full details on how we collect and use your information, please refer to our Privacy Policy.
For more details, visit our Privacy Policy View Page.
12win may suspend or permanently close an account without prior notice in the following circumstances:
Upon account termination, any valid balance will be refunded; however, bonus funds will not be returned. If you have a complaint, please contact our support team.
12win reserves the right to update these Terms & Conditions at any time. For significant changes, you will be notified via your registered email or through a notice on the platform.
Continued use of the platform after any changes have been made will be considered your acceptance of the updated terms. We recommend checking this page regularly. The date of the latest update is always shown at the top.
If you have any questions or complaints regarding the Terms & Conditions, please reach out to our support team. We're always here to help.
We believe every issue has a fair resolution. Give us a chance before giving up — we're here to help.
Learn about other important policies at 12win
Get familiar with all 12win rules and start gaming with confidence. We're always here to support you.