Your personal information is completely safe with 12win. This Privacy Policy clearly explains what data we collect, why we collect it, and how we keep it secure.
All your data is protected with SSL encryption
Your data is never sold or transferred
You are clearly informed about what data is collected and why
Request deletion of your information at any time
You can control which cookies are in use
Operated in accordance with international data protection laws
By using 12win, you agree to this Privacy Policy. We recommend reading the full document carefully at least once.
12win is an international online gaming platform serving users across Bangladesh and beyond. We believe privacy is a fundamental right, and this Privacy Policy reflects that commitment.
This policy explains what data 12win collects, how it is collected, why it is retained, and how it is kept secure — all in plain, straightforward language. We have avoided complex legal jargon so every point is easy for you to understand.
This policy applies to the 12win.ng website, Android app, iOS app, and any of our other digital services.
12win collects information in two main ways — what you provide directly, and what is gathered automatically.
12win only collects information that is genuinely needed. Every piece of data we collect has a specific purpose:
We never sell or transfer your information to third parties for advertising purposes.
Collected data is used only for its intended purpose. 12win never misuses your information.
We use your gaming activity data to build personalized offers for you — solely to improve your experience, not to share your information elsewhere.
Transaction data is used to detect fraud. If any unusual activity is found, 12win automatically reviews it. This is done entirely for your security.
Our analytics team uses anonymized data to improve platform performance. You cannot be individually identified through this process.
12win follows the highest industry security standards to protect your information. Our security framework operates on multiple layers:
Please note — you are responsible for keeping your password and login details confidential. If you notice any suspicious activity, contact our support team immediately.
Use a strong password, keep 2FA enabled, and never share your login credentials with anyone — not even 12win staff will ever ask for your password.
12win uses several types of cookies on its website. Cookies are small files stored in your browser that help ensure the platform functions correctly.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and platform security | When the session ends |
| Performance Cookies | Page loading speed & error detection | 30 days |
| Preference Cookies | Remembering language and theme preferences | 1 year |
| Analytics Cookies | Understanding user behavior and driving improvements | 90 days |
You can delete or block cookies through your browser settings, though doing so may affect the functionality of certain features.
As a 12win user, you have a number of rights over your own personal data:
| Rights | Description | How to Do It |
|---|---|---|
| Right of Access | Right to know what information we hold about you | Contact support |
| Right to Rectification | The right to correct inaccurate information | From Account Settings |
| Right to Erasure | The right to request deletion of specific information | Submit a written request |
| Right to Data Portability | Right to receive your data in a portable file | Submit a support request |
| Right to Object | Objecting to the use of your information for specific purposes | Notify by Email |
To exercise any of these rights, contact our support team. We typically respond within 7 business days.
12win strictly prohibits collecting data from anyone under 18 and does not allow minors to open an account.
If we become aware that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
If you suspect a minor is using 12win, please contact us immediately.
12win only retains data for as long as necessary. Each type of information has its own retention period:
Once the retention period expires, data is securely deleted or irreversibly anonymized.
12win may update this Privacy Policy when necessary. If any significant changes are made, we will:
Continued use of 12win after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.
If you have any questions, concerns, or complaints about privacy, please get in touch with us. 12win takes every privacy-related complaint seriously.
Privacy-related complaints are typically responded to within 3–7 business days. More complex matters may take additional time, but we do respond to every complaint.
Your information is fully secure. Register now and join 12win's trusted gaming environment.